Greater flexibility for customers to switch telecom service providers, new players in the market, and new reforms and regulations, are just some of the factors that have increased the competition among telecommunication companies.
When customers have a range of choices, differentiation is the deciding factor. With Synerion solutions telecom companies can manage their workforce more efficiently, in order to provide quality service and maximize their human resource capabilities to create a competitive advantage.
Telecom companies maintain a large workforce, particularly technicians and call centers. This workforce is young, of high-quality, and highly mobile, which results in high recruitment and training costs as well as difficulty in retaining employees over extended periods of time.
A large number of field workers and employees who work in shifts require control over work time: shift management, attendance, absence, and overtime.
- Comprehensive, in-depth look into the workforce availability, efficiency, and labor costs
- Staying within budget – accurate payment for the actual hours of work
- Schedules based on qualifications, availability, and service needs to ensure adequate personnel coverage and prevent over- or under-staffing
- Compliance with labor laws
employment contracts, and collective agreements - Reduction of employee recruitment and training costs through a short and efficient recruitment process of skilled employees who are most qualified to meet job requirements.
- Translation of workload estimate into staffing requirements and shifts and employee tasks management
- Comparison of actual attendance with schedule planning for the identification and management of exceptions
- Recruitment tools that enable optimal matching between candidate skills and job requirements
- Employee and Manager self-service, based on authorizations, that enables real time viewing and updating of information for improved communication regarding shift schedules and absence requests
- Central control panel (dashboard), alerts and notifications, as well as analytics capabilities, allow trend analysis and the flagging of issues that require immediate and long term attention.
